Thursday, September 1, 2011

Black and White request





29 August 2011

Mdm Ho,

This is a black and white request for you to bring this matter to Mr Chairman Kumar as Block A committee representative.
  1. Where are all the documents that I have requested for pertaining to closure of swimming pool changing rooms
  2. Where are all the answers to all the e mail that I have send to Mr Chairman Kumar that I have cc copied to you.
Looking forward to a quick and effective answer. Please reply the questions directly

Resident Owner and Harper



Subject: Fw: Why is Pool Area still dimly lit at night?





Mdm Ho,

Can you please find out
  1. Why is no action taken by SPM to rectify the dimly light poolside at night
  2. Or follow up done by JMB on this matter and
  3. When is the area going to be lit up for the safety of pool users and residents.
Is safety really a priority?

We are having African rapist stalking the poolside, drug users leaving needles outside the changing rooms, drunken parties allowed by the security guards.

Looking forward to your reply.

Please give a date when SPM intent to fix the flood lights and lit up the area outside the changing rooms.

Thank you,
Subject: Fw: Re: Fw: Tuduhan dari cleaner dari Block A





Mdm Ho,
  1. Is it a procedure or standing order for JMB to make accusations against owners without conducting an investigation involving the accused?
  2. As our representative from Block A please find out when is management office/En Rama making an appointment with Clean Con owners for me to clear this matter. The e mail below was dated 29 June 2011 and yet despite four reminders nothing has been done. Give me a date and time so that I can make myself available.
  3. Please obtain the following information from office and e mail to me - Clean Con business registration number, owners name, address and telephone number.
Thank You,




Subject: Fw: Where is the Police Report?





Mdm Ho,

As my representative from Block A, please find out from Mr Secretory Letchmana when he intend to to hand over the police report or Letter of Oath regarding his assertion that there was rape and molest in the changing rooms.

As his reply was only look into this matter without giving me a specific time, please find out from him the exact date when these documents will be handed over to me.

Thank You,



Subject: Of course there would be tender which is the procedure.





Mdm Ho,

Re:Of course there would be tender which is the procedure.
"If the proposal had developed further, of course there would be tender which is the procedure."

As our representative from Block A, please find out and reply me the followings.
  1. When was the last tendering process for managing agents and when is SPM contract finishing
  2. When was the last tendering process for mini mart and when is their contract finishing
  3. Is the mini mart operator allowed to sell beer/alcohol in Avenue Court
  4. Was there a tendering process for night time car wash?
  5. Is the car wash man paying to Mini Mart or to Avenue Court.
  6. If to mini mart how much?
  7. If it is to Avenue Court please obtain for me photocopies of receipt of payments for last six months.
Thank You'




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Tuesday, August 23, 2011

Tak mahu seribu dalih





Kepada,
Cik Marini binti Suhaimi
Commisioner of Building (COB)
Valuation and Property Management Department
Level 4, Bangunan TH Perdana
1001 Jalan Sultan Ismail
50250 Kuala Lumpur.

Mr Chairman Kumar,
Re:What kind of JMB Chairman are you?
'"Dear Mr Khaw,
The JMB is not ignoring you.(what utter rubbish) We constantly remind the office to attend all owners' relevent complaints quickly and effectively.
As for your emails, I have personally instructed SPM thrice to reply you. We have also requested them to do an investigation on why,when,who closed the facility.We have yet to receive anything and my final instruction to SPM on 22nd June to respond to your email by the 24th has not materialized'."

Mr Chairman Kumar, with this reply you are publicly declaring that you are ineffective and totally useless as Chairman of JMB, Avenue Court.

All that you are good at are - WHINING, BEING ARROGANT AND MAKING ROTTEN ACCUSATIONS WITHOUT CONDUCTING INVESTIGATIONS as Chairman of JMB and making owners like me to HARP.

Firstly, as Chairman despite 3 times personal instructions,You cannot even get your managing agent to reply e mail and then you want office to attend all owners' relevent complaints quickly and effectively? How is that possible? What senseless illogical answer!

And you personally do not want to reply my e mail but can personally reply to Mdm Usha.

Reason? Because I raised the non tender cafe proposal?

First gangster's fault, African rapist fault, needle's fault etc etc etc and now SPM's fault?

Such an incompetent and irresponsible agent and yet JMB did not terminate their services. Even to the extend that they can misplace invoices especially it is the ones that residents request for. Invoices are kept proof of JMB's accountability and this is a very serious matter.

As an owner I am asking you to file an official complaint with COB, DBKL requesting action be taken against SPM and possibly revoke their business license.

Must be 'incredibly stupid' OR JUST YOUR SANDIWARA and using SPM as your punching bag or JMB prefers this type of managing agent?

Ever Since En Rama signed and acknowledged receiving police report from me on behalf of JMB, Avenue Court, as Chairman JMB, you must have reprimanded him and personally given him instructions -
  1. Never ever sign or receive anything from me again
  2. Do not give me anything I ask for. Notices, invoice, information on contractors etc etc
  3. Do not arrange for me to clear matter with Clean Con
  4. Do not reply to my e mails
Before accepting my police report En Rama had never failed to give me proper cooperation and attended to matters immediately. SPM had answered my e mails promptly without having to wait for your personal instructions. On TOP of that I did not have to cc mail to you to get things done.

And since your personal instructions all I received from SPM is 'NO' and 'SILENCE'

For your personal agenda and selfish gain you do not have problem making false accusations against me.

Now as our e mails are cc copied to Cik Marini, Commissioner of Buildings and you again do not have a problem embarrassing Mr Eddie Low, his team and his company, SPM for your own selfish motives. SPM is incompetent and cannot do a simple thing like replying e mail despite being reminded three times by you, misplacing invoices etc etc. Totally putting Stratified Property Management Sdn Bhd professionalism and competency in doubt.

First, you tried to fool Cik Marini with all your excuses and false accusations about me. Now you are trying to fool Cik Marini with your sandiwara by sending e mail to reprimand SPM for misplacing invoice, your 'sandiwara' for Cik Marini's benefit.

Not only you insult my intelligence but you are also insulting Cik Marini's intelligence.

What good is reprimanding SPM when you cannot even get them to reply e mails?

Not only do you insult our intelligence. But you also amplify your own deficiency in neurons by bombarding me with your senseless illogical diatribes. Reading your e mails is a hazardous act.

Attitude reflects Leadership in simple English it is called 'Monkey See Monkey Do'
  1. When you as Chairman do not personally reply email so will the rest of JMB and SPM
  2. When you as Chairman can answer with arrogance 'FYA, I have better thongs to do', so can your committee member answer 'I am only in charge of cleaning, everything else you have to write to JMB'
  3. When you as Chairman give senseless illogical answers so will the rest of your team
  4. When you as Chairman is not transparent in carrying out your duties so will the rest of JMB and SPM
  5. When you as Chairman is not Transparent some residents like me who dare speak up will question your decision making
Despite the fact that I said that this is a small matter and can be resolve in house, you use your authority as Chairman to repeatedly challenge me to bring this matter to COB. When I e mail correspondence to Cik Marini you see yourself good enough to give me 'advice'.

Your last advice to me. 'Stop cc e mail to Cik Marini of COB'

Why? Because suddenly you are getting caught with the TRUTH coming out?

Since you cannot get SPM to reply my e mails, Mr Secretary Letchmana to reply my e mail, Mr Mani Segeran Block C committee member to reply my e mails, it is time to get your hands dirty.

It is time for you as Chairman of Avenue Court to reply my e mail.

Of course you would not reply as you are waiting for COB's instruction, I am therefore requesting Cik Marini to instruct you to reply to this e mail if she will do so.

In your e mail dated 24th June 2011 you stated that you are not incline to reopen changing rooms, preferring to execute your duties as Chairman of Avenue Court based on your inclinations(such arrogance) rather than Home Owners Manual as a guide,

Provide me with the followings documents to support your inclination for not reopening changing rooms including answers to unanswered questions.

Documents Supporting Closure of Changing Rooms
  1. Letter of recommendation from SPM with specific reasons
  2. Letter from COB recommending that this matter be brought forward to AGM and that JMB do not have to provide me with written proofs with specific reasons
  3. Police Report regarding rape and molest in changing rooms as asserted by Mr Secretary Letchmana or if they are 'missing' an original copy of letter with specifics of incidences certified by Commissioner of Oath
  4. Police report on needles found outside changing rooms
  5. A letter from JMB Avenue Court that for the past 10 months has taken good preventive and security measures but unable to cope with security problems with specific reasons certified by Commissioner of Oath
  6. JMB's report on the investigation of closure of changing rooms certified by Commissioner of Oath that rape and molest did occur inside the changing rooms with specifics of incidences
Reply to unanswered questions
  1. Reasons for not incline to conduct a thorough investigation for changing rooms closure prior to Cafe proposal to owners but instead incline to conduct one when I requested for reopening of changing rooms
  2. Does JMB has the legal right to bring the reopening of changing rooms forward to AGM for vote without giving me 'only one owner' supporting documents pertaining closure of changing rooms. You can consult your 'incompetent' SPM, one of the largest residential facilities management companies in Malaysia as they have their in house corporate adviser Professor Venkateswaran
  3. Is Mr Mani Segeran the cause of changing rooms remaining closed due to his protest that changing rooms are right in front of his apartment
  4. Can JMB allow the sale of alcohol by mini mart operator who is also a committee member Mr Mani Segeran
  5. As per my e mail to Mr Secretary Letchmana, is it JMB's duty to ensure that security contractor provide suitable guards to be on duty or security contractor can send anybody they like
  6. Is residents allowed to request of photocopies of notices which are on notice board
  7. Is residents allowed to request for copy of invoice as En Rama said 'no'
  8. Reasons why as yet today, management still has not arrange for a meeting with Clean Con to clarify the cleaner's accusation against me in the presence of a committee member
  9. Is residents allowed to request for information pertaining to service contractors. If yes, provide me with Clean Con's business registration number, owners name, address and contact number to file a legal suit
  10. When was the last tendering process for managing agents
  11. Is there a tender process for night time car wash
  12. Is the mini mart operator being paid a fee by night time car washman and how much?
  13. How come night time car wash man is not paying direct to Avenue Court?
  14. If the invoice that I have requested is 'misplaced' a letter certifying the numbers of waste bin, cost, name of supplier with contact from JMB certified by Commissioner of Oath with photocopy of the cheque stub for that payment made
  15. Reasons for not terminating SPM services despite their obvious incompetence that even as Chairman you are unable to get them to answer e mail as per your e mail
  16. Reasons for the pool area that is till dimly lit night despite all the hanky panky
  17. Reasons from JMB for allowing mini mart operator to sell beer in close proximity to pool area despite naked swimmers, molesters, rapist, drunkard etc etc at pool area. From my understanding they are still selling beers today
  18. Reason for monthly accounts not put up on notice board
  19. Reason for RM100,000 in FD not appearing as available balance in monthly accounts
Salam Hormat Cik Marini,

Saya Khaw Wai Kin, pemilik apartment A-14-4, Avenue Court, Taman Sri Sentosa merujuk perkara in kepada COB, DBKL. Tujuan penghataran semua e mail adalah supaya Cik Marina tahu pasti atas perkara yang sedang berlaku di Avenue Court dalam penyiasatan anda.

Dengan segala hormat kalau ini adalah hak sebagai pemilik, saya meminta Cik Marini mengarah En Chairman Kumar memberi surat surat yang saya mintakan and juga jawap semua soalan dengan jelas Dan juga memberi beliau had tempuh masa.
Ini adalah atas sebab -
  1. Sebagai pemilik disini saya dapat tahu pasti bahawa JMB tahu pasti atas peraturan untuk menjalankan tugas
  2. Pemilik disini dapat tahu dengan jelas hak hak permintaan kita kepada JMB
  3. Perkara sebegini kalau bolih tidak terjadi lagi di Avenue Court
Dengan ini saya mengucapkan ribuan terima kasih Dan menunggu keputusan Cik Marini.

Yang Benar,
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Tuesday, August 16, 2011

Message loud and clear





Mrs Ho,

This is how JMB answer residents. An answer that does not answer questions.

Early Jan 2011 that :
" A resident proposed the idea of setting up the cafe and
We listened to his idea for only one reason, he had said
He would bear the cost of all renovations and fittings,
Meaning ZERO cost to Avenue Court "

That was your answer to me before you raise my objections to Mr Chairman Kumar. That was also JMB's proposal to us on behalf of this 'one resident' without the tendering procedure.

So what tender procedure? And you did not reply in writing after bringing this matter to Mr Chairman Kumar.

My objections to you were -
  1. 'ZERO COST' is not a valid reason for accepting 'one' resident's proposal and not following the tender process. It is the given and norm for cafe operators to bear cost for renovation and fitting to convert space into cafe so what is the big deal about 'ZERO' cost to Avenue Court. No owner of premises will bear your renovation cost.
  2. Just because the proposer pays for renovation does not mean Avenue Court accept this proposal with two years free rental
  3. Why was there not a tender procedure so that Avenue Court can get better proposal before conducting a voting exercise with us owners?
Your answer to me was that 'you are only in charge of cleaning and everything else I have to write to JMB'


On 11th May I send the e mail below after a year and half of waiting for verbal reply from Mr Secretary Letchmana regarding reopening of changing rooms.
"From: waikin
Date: 5/11/2011 1:22:49 PM
Subject: Official clarification to closure of Swimming Pool Changing Room from JMB



11 May 2011
To,
Joint Management Body Re: Official clarification to closure of Swimming Pool Changing Room from JMB "


I was greeted with silence. Not even with a Police Report did JMB replied me. I raised this matter with Guocoland Sdn Bhd and when Mr Ho, Head of Maintenance Services wrote to instruct JMC Avenue Court to reopen changing rooms as it is the owners's legal right of use as per Home Owners Manual.


Suddenly Mr Chairman replied. There were big issues at swimming pool and changing rooms.

JMB suddenly has a need to thoroughly investigate why changing rooms was closed, Mr Khaw is the only one asking, JMB is only 9 mths old, naked swimmers and gamblers at broad daylight, hanky panky in changing room, rape and molest in changing rooms, hardly anybody uses the pool, African rapist and molesters, uncontrollable gangsters coming in from outside threatening security guards, Sri Sentosa is notorious, security guards bring in their friends, we need to accumulate funds for cctv, needles found outside changing rooms, we have verbally inform COB, swimming pool was never in S&P etc etc


I have force an EGM, wait for next AGM to raise this matter, go to COB.

None of this was an issue with the 'one' cafe proposer. He did have to force an EGM, wait till AGM or go to COB to get authorisation to convert purpose build changing room facility into cafe before JMB made a proposal on his behalf.

There was no issue of gangsters ,rapist, gamblers, needles etc etc There was no need for JMB to thoroughly investigate why the changing rooms were closed before making proposal to us owners. There was no need to go through tendering procedure as it was 'ZERO' cost to JMB.


And since you wrote as per your e mail Anyway, to get to your question, yes, the cafe issue was out of my jurisdiction and as your representative then, I brought it up to the relevant person , the President.

Mrs Ho, that was your reply to me regarding the cafe proposal before raising my objections to JMB president.

And since you wrote that you have brought it up to the relevant person, the President, what was his reply??


In fact. Mr Chairman Kumar has given me his written reply. His message is loud and clear.


There are gangsters, African rapist, naked swimmers, needles, rapes, molest, situations with Mr Khaw etc etc etc etc etc ..............................................................

If I want the changing rooms to be reopened I have to force an EGM, wait till the next AGM, go to COB and these are the situations JMB has with me (rotten accusations - no JMB member protested these accusations without conducting thorough investigation by writing to me for clarifications-). I am a big problem to JMB
Date: 6/28/2011 2:14:01 PM
On an entirely different note, we also have a few situation with Mr. Khaw;
1. FYI, the JMB committee member each has a responsibility to check on cleanliness, security, liftts etc. However, Mr Khaw wishes to dictate what kind of work we should do. He has verbally informed us we should spend 3-4 of our personal time to check accounts daily and prohibited any work that he feels unnecessary like checking the cleanliness of AC1. He has made an official complaint to me to remind the member in charge of cleaning that the member is not a"cleaning supervisor" This is very burdensome as ALL owners are very happy the team is working this way. Is it possible for you to advise Mr Khaw to allow us to work as his harping on us is very tiring.
2. Also, does MR Khaw have the right to force the sweeper to dispose his astro dish for him ? Because it was so heavy, the sweeper asked the garbageman to assist her. However, it was a big issue for him and he demanded and forced her to do it herself, no help allowed or he'd "lapur her". Pls advise us as he now throws newspaper messily at his corridor unit and makes her clear them. When she says please don't, he shout "Diam. Nanti saya lapur awak".
3. Could you also advise if Mr Khaw is allowed to take invoices etc out of the managing agent's office? He knows he may view whatever he needs at the maint/HQ and request in writing for a copy of invoice etc but he doesn't. Instead he discreetly demands such things from the new BE who fortunately did not release original documents or we would be in a lot of trouble with other owners.
Though we have many situations with Mr Khaw, the four are the most recent ones.


Those were his reply to me regarding my questioning of non tendering process of cafe proposal.


This is the same reply I am giving to your below email as on Jan 2011 when you asked.
I am sorry I am not able to reply your emails further as my answer would still remain
The same.
Thank you for your understanding.

Mrs Ho

Yes Mrs Ho, I understand very well. This is the 'price' I pay for questioning JMB's authority.


Resident Owner,
Khaw Wai Kin
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Monday, August 15, 2011

Zero Cost - No need for tender





Good afternoon Mr Khaw,

Ref your below email, I had already replied you that day in the lift in early Jan 2011 that :

" A resident proposed the idea of setting up the cafe and
we listened to his idea for only one reason, he had said
he would bear the cost of all renovations and fittings,
meaning ZERO cost to Avenue Court "

As you were not satisfied with the answer and I didn't know how else to explain further I asked you to email all your queries so the relevant person/s may reply to you.

The whole point is, it was JUST an idea. The cafe proposer was just gathering information and it stopped at that in January itself after feedback from owners. If the proposal had developed further, of course there would be tender which is the procedure. It just never reached that stage, that's all.


This is the same reply I am giving to your below email as on Jan 2011 when you asked.
I am sorry I am not able to reply your emails further as my answer would still remain
the same.

Thank you for your understanding.

Mrs Ho
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Sunday, August 14, 2011

In charge of cleaning only

-------Original Message-------
To,
Mdm Ho Keng Meng
Committee Member, Block A,
Avenue Court Apartments,
Tmn Sri Sentosa,
58000 Kuala Lumpur.

Mdm Ho,
Re: In charge of cleaning only

Pertaining to our conversation a few months ago, you approached me regarding cleaning feedback and when you finished I requested that you bring up in JMB meeting as to why Cafe proposal was awarded to one person without opening up for tender and given two years free rental?

Your reply was that you are only in charge of cleaning and everything else that I wanted to know was via e mail to JMB Avenue Court and you turned and walked away.

Please confirm by replying to this e mail that your duty as a committee member of Avenue Court is only cleaning and nothing else.

Thank You,
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